FAQs
1. Why can’t I withdraw my money?
The Trading Game awards in-game dollars as you learn and play. These dollars are tokens for learning purposes and have no real-world value. They cannot be withdrawn. Once you’re ready to invest with real money, you can choose from a list of brokers within the app.
2. Which assets can I trade in the app?
There are 180 popular assets available to trade, including:
• FOREX: EUR/USD, USD/JPY, GBP/USD, USD/CAD, USD/ZAR, NZD/USD, AUD/JPY, USD/CNY, AUD/USD, USD/TRY, EUR/CHF.
• STOCKS: Apple, Google, Nike, Nvidia, Tesla, Exxon, Disney, Microsoft, Xiaomi, Netflix, Snapchat, Facebook, Spotify, Twitter, Amazon, Nestlé, VW, Ford, Shell, Tilray, Canopy Growth (CGC), Cronos, Alibaba, HSBC Holdings, Starbucks, Fitbit, Asos, Tencent.
• COMMODITIES: Crude Oil, Gold, Copper, Gas, Platinum, Silver...
• INDEXES: NASDAQ, S&P, GER30, Dow Jones Industrial Average...
• CRYPTOCURRENCIES: Bitcoin, Ethereum, EOS, Monero, Ripple, Litecoin, NEO...
3. How can I log in to the app?
In the top-right corner of the screen, tap the graph icon to access your profile. Select “Connect Facebook” at the top. Once logged in, you can share results, join investment battles, and check your rank on the worldwide leaderboard.
• Android devices: Log in using Google Auth.
• iOS devices: Log in via Google Auth or Apple login.
4. How can I invite my friends to play?
Make sure you’re logged in, then go to the profile screen. Scroll to “Global Rank” and select “Friends.” Click the “Invite friends” button. Research shows that users who practice with friends tend to achieve better results compared to those who don’t.
5. How do I battle?
On the profile screen, scroll to “Global Rank” and select “Battles.” Each battle lasts 10 minutes, where you compete by buying and selling available assets to earn the most money.
6. How can I trade?
We recommend first completing at least the introductory chapter. Once you’ve gained some knowledge, head to the trade section and carefully open your first trade. While the app is a simulator and you could go “all-in” on your first trade, ask yourself: would you do that with real money? Try to stay disciplined and follow the basic money management techniques learned in the study section.
7. Are the charts real-time?
Yes, the Trading Game uses real-life, real-time market data and trading volumes for the most realistic experience.
8. How does stop-loss work?
A stop-loss order limits potential losses on an investment. When an asset reaches a specified price, it is automatically sold. You can set the amount of profit and loss you’re willing to incur in the app.
9. Where can I set the language?
In the top-left corner of the screen, tap the hamburger menu (three lines). You’ll be shown a list of language options including English, German, Spanish, French, Italian.
10. What are the criteria for choosing a broker?
We follow ESMA (European Securities and Markets Authority) rules in the EU, where brokers are required to disclose the percentage of traders who lose money within a 3-month period. We select brokers based on their reputation, lowest loss rates, and the features they offer to traders.
11. Why are some markets closed?
Markets close depending on the time of day. In the ‘Study’ section, there’s a lesson titled “What to Trade” which explains when major markets open and close.
12. What does leverage mean?
Leverage refers to a loan given to an investor, with the expectation that the investment’s growth will outpace loan interest. It is shown as multipliers (e.g., x2, x5, x20, x30, x50), allowing you to choose a risk level that suits your needs.
13. Where can I find my trading history?
Under the “Profile” section, scroll to the bottom to view your full trading history. For a quick overview of your details, you can check your profile.
14. How do I add assets to my list?
In the trade section, you can add assets by clicking the magnifying glass icon next to the asset price on the left side.
15. What is the difference between portfolio value and cash available?
• Portfolio Value: Reflects both your current investments and available cash.
• Cash Available: The amount of money available for new trades.
16. How do I delete all my account information?
To delete your account, open the Trading Game app, tap the settings icon in the top-left corner, and select “Delete Account.” Please note that this action is irreversible. For further assistance, contact support at support@tradinggame.com.